Consumer collections
First-party-placed consumer accounts worked with live agents from day one, persistent multi-channel outreach and full regulatory compliance.
Services
Full-service recovery, paid only on results
From first contact to final remittance, FCR handles the work of recovering past-due accounts while keeping your customers' experience, and your brand, intact.
Core collections
Every kind of receivable
Commercial collections
Business receivables worked by collectors who understand commercial relationships and how businesses pay.
Medical collections
Patient balances recovered with dignity, respect and careful attention to every regulation that applies.
Low-dollar claims
Many agencies ignore small balances. We work them as thoroughly as any other account.
Supporting services
The work around the work
Dispute management
We review each dispute and answer the consumer with evidence. The client portal makes it easy to upload supporting documentation.
Skip tracing
Batch and manual skip tracing, with deeper research on higher-value accounts.
Credit bureau reporting
Available for qualifying accounts.
Payment plans
Recurring card and ACH plans, set up by an agent or by the consumer online.
Settlements
Negotiated only within the parameters you approve.
Attorney network and litigation management
Attorney placement and litigation on qualifying accounts, with your approval at every step.
Client portal and reporting
Real-time account status, documents, recalls and standard reports, with unlimited users.
Branded self-service websites
Available: consumer sites in your brand, open 24/7 to pay, set up plans, dispute and upload documents.
Canada
Canadian accounts placed through a partner, with FCR as your single point of contact.
Pricing
Included at no extra charge
Contingency-based fees. No setup, monthly, minimum, licensing or portal fees: you pay only on what we recover. Only pre-approved court costs pass through, at cost with no markup.
- Senior-agent qualification
- Enhanced skip tracing
- Dispute investigation
- Attorney-ready legal packages
- Unlimited portal users
- Standard and custom reporting
- Integrations and file changes
- Monthly ACH remittance
Ready to place accounts?
Tell us about your receivables and we will walk you through how we would work them.