2023

There’s no single way to collect debt from customers. In our latest blog, we discuss the different methods that we use to work with customers and we determine the parameters of collection. It’s a comprehensive look at a compassionate approach to debt.

Does your business provide top-notch customer service? Here are some eye-opening stats to show you just how important excellent customer service really is, even during the collections process.

Some forethought, planning and attention to detail can go a long way to making debt collection easier as well as more compassionate. Here are some practical tips to do just that:

The Fair Debt Collection Practices Act places limits on what a collection agency can do depending on the type of debt. Here’s a look at what the act means for your business as debt is collected, including some important provisions to keep in mind.

Can outsourcing your debt collection efforts really save your business money? Absolutely – and it can also help you recover more client accounts.

In our latest blog, we talk about the different ways that debt can be collected, as well as the common questions that need to be answered before customers are contacted.

A great customer experience is important in all aspects of your business, including collections. How you handle your customers in collections can have a significant impact on customer retention.

U.S. consumers hold $15.31 trillion in debt, according to Experian. Here’s how a professional collections service can help businesses in your industry in the debt recovery process.

When it comes to collecting on bad debt, making the initial contact is both an art and a science. Here are some things to keep in mind when reaching out to a customer for the first time.